The clinic draws patients from Rajsamand, Dungarpur, Banswara and villages in between. Those patients have one way to book: a phone line with two people on it that is engaged for most of the working day.
Patients who cannot get through either walk in and wait four hours or go somewhere else. Both outcomes are bad, and neither is visible in any report the management reads, because an unanswered call leaves no trace.
The numbers that moved.
All figures modelled — see the note above.
The list we will not build.
Most people selling AI leave this part out. It is the part that decides whether the whole thing survives its first year.
This is the hard line of the entire engagement. The assistant is explicitly built to detect and refuse clinical content, and that refusal is tested adversarially before launch.
A patient reading a model's interpretation of their own blood work before a doctor sees it causes real harm.